Refund Policy

    At Amata Lucè Aesthetics, we are committed to providing exceptional care and ensuring client satisfaction. Our refund policy is designed to be clear and fair.

    1. Services Rendered

    • All sales are final for services that have been completed. Once a treatment has been performed, no refunds will be issued.

    2. Prepaid Packages

    • Credits for unused treatments in prepaid packages will be issued for use towards any other treatment in the office within 12 months from the date of purchase.
    • Credits will be prorated based on the full price of services already rendered (not the discounted package rate).
    • Packages expire 12 months from the date of purchase, and no refunds will be issued for unused treatments beyond the expiration date.

    3. Appointment Cancellations and No-Shows

    • At Amata Lucè, we kindly request at least 48 hours' notice for any appointment cancellations or rescheduling.
    • Late cancellations (less than 48 hours' notice) or no-shows will incur a $150 fee, which will be charged to the card on file.

    4. Adverse Reactions and Dissatisfaction

    • If you experience an adverse reaction to a treatment, please contact us immediately to provide appropriate follow-up care at no additional cost.
    • If you are dissatisfied with the outcome of a service, we encourage you to schedule an assessment to discuss your concerns.

    5. Refund Exceptions

    • In the rare event that a service is cancelled by Amata Lucè due to unforeseen circumstances, we will gladly refund your purchase price in full.
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